manageIT eCommerce System Features - eCommerce for eDeliverables by Managed Prepaid

manageIT eCommerce is a proven system for companies looking to securely sell and deliver pin-based and other e-deliverable merchandise online.

Interface with One or Multiple Switching Platforms, Billing Platforms, CRM and/or ERP sysems
International 3-D Secure Payer Authentication
Automated Monitoring Procedures to Minimize the Risk of Credit Card Fraud
Proven Marketing, Loyalty and Sales Modules
Upload Inventory or Connect to External Inventory Databases with XML Data Feeds
mCommerce Enabled - Customers Can Order Top-Ups and New Products via Secure SMS

manageIT eCommerce - Base System Features

Features & Description		Learn More
XML Product Feeds, SMS Top-Ups and Product Delivery (optional, see Add-Ons) Real-time delivery of product from server side inventory (ex: upload pins) or via XML feeds. Pull inventory from external systems and deliver product to shoppers on-demand. Merchants can choose to deliver product to shoppers via email, text message, and/or via a secured customer account area. Offer customers the ability to place new orders and 'top-up' requests via any SMS enabled mobile phone.		See Add-Ons Schedule Demo Back to Top
3-D Secure Transactions with ClearAuth® (ClearAuth® is an optional add-on, more info) 3-D Secure Payment authentication makes online shopping safer for both buyers and sellers. The 3-D Secure initiatives eliminate fraud and "I didn't do it" chargebacks, guarantee payment to merchants and provide a secure channel for safe international ecommerce; while also protecting cardholders from fraudulent use of their credit cards. ClearAuth® also allows merchants to securely accept payments from the 50 million PayPal® user accounts all from within your existing checkout sequence.		ClearAuth® Schedule Demo Back to Top
Integrating Advanced PIN Features (optional, see Add-Ons) For merchants with Switch access, manageIT allows you to take advantage of all advanced PIN capabilities. These capabilities are switch dependent. Real-Time PIN Recharge & Auto Recharge - allow customers to recharge PINS purchased online or at a retail location offline Pinless dialing & Speed Dial - use ANI recognition to enable Pinless dialing for your customers and Speed Dial to connect to the shoppers most common call-to numbers CDR Presentation - display complete call details online in secure customer account area. Allow shoppers to see their bill in real-time. Other Features - any PIN features that your Switch provider offers can easily be integrated with your manageIT eCommerce system		See Add-Ons Schedule Demo Back to Top
Custom Design All manageIT eCommerce merchants receive a 100% custom site design targeted at the market(s) you want to sell to and presenting your unique features and capabilities of your products. We pride ourselves on high-end design that is capable of selling BIG and allowing you to quickly differentiate yourself from the competition.		Brand Services Schedule Demo Back to Top
Business Rules Define and manage custom sets of operating procedures for your website to minimize the risk of fraud and control your business. Manage Users - control who sees what in your administration console Manage order thresholds per customer Define order rules for First Time vs. Returning customers Ban customers, flag data sets and track-down customers by IP - disallow fraudulent data from re-posting to the system Easily integrate advanced fraud tracking solutions from Verisign and CyberSource CC DoubleCheck - Automated monitoring and reaction (alert) to billing information changes by customer Define and Manage Higher Risk Inventory (ex: products with international origination capability) Manage processing fees, set order minimums for low value and/or low margin orders Delivery Control - control how your products are delivered; PINs by email or deliver unlock codes via email requiring customer to return to your website to retrieve the order (great for downloads)		Add-Ons Support Hosting Pricing Schedule Demo Back to Top
Marketing & Sales Controls Improve conversion and retention rates with our suite of marketing modules. manageIT Rewards - rewards program that allows merchants to offer bigger discounts as a customers total purchase value rises manageIT Loyalty - buy 10 get 1 free type programs; allows merchants to define 'point-value' per product so lower margin products are not treated like higher margin products; merchant defines what 'Loyalty Gifts' to make available when shopper reaches threshold Promotions & Sales - manage promo codes and sale items including site wide sales and limited use sales targeted at specific customers and/or specific products Gift Certificates - Instantly create gift certificate products good for redemption at your online shop Refer a Friend Program - Give discounts and/or free products to customers that refer you more customers - System automatically counts referrals and awards points based on your rules. Acquire fresh data - Automated modules for Contest entries, Newsletter Subscriptions, Wholesale Inquiries, Refer a Friend programs Segment and extract customer database based on shoppers calling preferences (where they call) Upsell Manager - smart controls allow for cross-selling and upsell activities based on the shoppers preferences and actions Custom search results - control what products get more attention in phone card search results Search Redirects - automated redirection of shopper to best available product link Pop-Up Manager - manage pop-up windows; promote products, contests or newsletter subscriptions Custom meta tags - customize meta-tag information for each and every product as well as site pages. Add unlimited number of pages for indexing by search engines Easy export of customer database by demographic for E-Mail marketing efforts Automated newsletter subscription management		Add-Ons Support Hosting Pricing Schedule Demo Back to Top
Product Management & Inventory Controls Product management that supports all levels of merchants. Unlimited product categories, unlimited products; supports e-deliverable inventory as well as inventory requiring shipping 'Product & Rate Sheet Templates' to speed the development of your online offering Local Access & Toll Free Access number management, account for unlimited number of IVR language options ITFS Rate Sheet Management with support for unlimited number of originating countries per product Detailed inventory reports, low-stock warnings Add unique usage instructions per product and per product category Manage images associated with products Add custom category page layout (ex: Wireless Home Page), Custom product page layout Unlimited attributes per product Rich text control of all customers facing product information		Add-Ons Support Hosting Pricing Schedule Demo Back to Top
Customer & Order Management A streamlined approach to managing transactions and your customer base. Trouble Tickets - complete online trouble ticket system. Create templated responses and manage your all inquiries via one administration console. mPoints - Did your customer have a bad day? Give them 10 points valued at a custom amount you control -- when the user makes there next purchase they can use those points to discount their order Manage Customer - grade customer, edit profile, suspend customer, confirm account, track customer by IP, ban IP, view order history Manage Orders - confirm and process, cancel and refund, keep as pending with reserve placed on credit card funds to enable future processing Automated signup and order response messages; customize the automated email messages per account and order type (ex: pending versus confirmed order) Notes Module - notes system for reps and managers; add notes to customer account and individual orders Phone order management - add phone-in orders to the online system Login as customer; see what the customer sees with just a single click from your management console Resend Details - automated script resends complete order information upon request		Add-Ons Support Hosting Pricing Schedule Demo Back to Top
Reports Find and analyze data from your manageIT eCommerce database for customer support and accounting purposes Advanced Order Search - find any order using a single piece of customer data (ex: email, first name, ++) Advanced Customer Search - find any customer, drill down into customer profile to investigate order histories Recharge Reports - for merchants with real-time recharge capabilities, get detailed sales reports for all recharge activity by data range Sales Reports - sales by product, by date range, by customer; merchant controlled report views. Sales Summary - report allows for easy reconciling between website and payment gateway Inventory Reports - detailed inventory reports, quickly move inventory from one product to another, xml inventory summary Customers by Demographic - view and extract customers by demographic; per state, per country, per preferred 'call-to' country, and more. Merchants can also report on customers with specific order histories including 'customers with No orders' or 'No orders in past 2 months' New vs. Repeat Customer Report - identify what percentage of business is new customers versus repeat customers by date range		Add-Ons Support Hosting Pricing Schedule Demo Back to Top

For more information or to schedule a call to discuss any of our Managed Prepaid products & services please email sales@managedprepaid.com or call (504) 324-2346.