As a valued client of Managed Prepaid, you will receive all the training and support
necessary to enable you to become fully proficient in managing and supporting
your website using the manageIT eCommerce system.
All manageIT merchants receive 3
months of unlimited phone and email support absolutely free. After three months,
email support continues to be available at no cost and our technical teams are
available around the clock.
Optional support plans are available for merchants beyond the initial 3-month
period. Please remember, email support is always free. If your business will require
additional support beyond email, please review the available support plans below.
Optional Support Plans
All manageIT eCommerce merchants will receive three-months of unlimited
email and phone support. After those initial three-months if you wish to
continue to have access to phone support you will be required to select
an option Support Contract. |
Included Support:
 |
| Unlimited Support: |
|
Free (first 3 Months) |
| Lifetime Bug Fixes |
|
Free |
Additional Support: (beyond initial 3 months)
|
| 1-Month: |
|
$200.00 + 15% discount on upgrades |
| 6-Months: |
|
$800.00 + 30% discount on upgrades |
| 12-Months: |
|
$1300.00 + 40% discount on upgrades |
| Hourly Support (Phone): |
|
$50/hr. |
| Custom Development: |
|
$75/hr. (billed in 15 minute
increments) |
It is important to know that all Managed Prepaid products, both packaged and custom solutions go through a series of testing phases to ensure that the products we deliver perform as expected and glitch-free.
To request more information on our available support packages, contact a sales representative
online or via phone at 504-324-2346.
For more information or to schedule a call to discuss any of our Managed Prepaid products & services please email sales@managedprepaid.com or call (504) 324-2346.
