|
Standard |
Pro |
Enterprise |
Monthly price per user
|
$19.95 |
$49.95 |
call or
chat |
|
Unlimited chats |
X |
X |
X |
Private chat notes |
X |
X |
X |
Multiple chat sessions |
X |
X |
X |
Shadow other chats |
X |
X |
X |
Chat queuing |
X |
X |
X |
Auto-away and available |
X |
X |
X |
Sound and visual notifications |
X |
X |
X |
Operator to operator chat |
X |
X |
X |
Chat script creation wizard |
X |
X |
X |
Real time visitor monitoring |
X |
X |
X |
Geographical visitor locator |
X |
X |
X |
Chat transfer |
X |
X |
X |
Visitor IP blocking |
X |
X |
X |
Spell checking |
X |
X |
X |
Personal pre-made messages |
X |
X |
X |
Push pages |
X |
X |
X |
Visitor typing notification |
X |
X |
X |
Chat archiving & searching |
X |
X |
X |
Pro-active chat requests |
X |
X |
X |
Force chat with visitors |
X |
X |
X |
Status display on chat button |
X |
X |
X |
Customize chat window images |
X |
X |
X |
Customize chat window sizes |
X |
X |
X |
Customize chat window colors |
X |
X |
X |
Change pre- & post- chat questions |
|
X |
X |
Add personalized headshots |
|
X |
X |
Customize all standard text |
|
X |
X |
Customize chat workflow & process |
|
X |
X |
Chat utilization statistics |
|
X |
X |
Service representative statistics |
|
X |
X |
Fully integrated survey mgm't |
|
X |
X |
Multi-representative priority routing |
|
|
X |
Department routing |
|
|
X |
Role based security |
|
|
X |
Secure, encrypted SSL chats |
|
|
X |
Shared pre-made messages |
|
|
X |
Priority tiered routing |
|
|
X |
Advanced chat queuing |
|
|
X |