|
Standard |
Pro |
Enterprise |
Monthly price per user
|
$19.95 |
$49.95 |
call or
chat |
|
| Unlimited chats |
X |
X |
X |
| Private chat notes |
X |
X |
X |
| Multiple chat sessions |
X |
X |
X |
| Shadow other chats |
X |
X |
X |
| Chat queuing |
X |
X |
X |
| Auto-away and available |
X |
X |
X |
| Sound and visual notifications |
X |
X |
X |
| Operator to operator chat |
X |
X |
X |
| Chat script creation wizard |
X |
X |
X |
| Real time visitor monitoring |
X |
X |
X |
| Geographical visitor locator |
X |
X |
X |
| Chat transfer |
X |
X |
X |
| Visitor IP blocking |
X |
X |
X |
| Spell checking |
X |
X |
X |
| Personal pre-made messages |
X |
X |
X |
| Push pages |
X |
X |
X |
| Visitor typing notification |
X |
X |
X |
| Chat archiving & searching |
X |
X |
X |
| Pro-active chat requests |
X |
X |
X |
| Force chat with visitors |
X |
X |
X |
| Status display on chat button |
X |
X |
X |
| Customize chat window images |
X |
X |
X |
| Customize chat window sizes |
X |
X |
X |
| Customize chat window colors |
X |
X |
X |
| Change pre- & post- chat questions |
|
X |
X |
| Add personalized headshots |
|
X |
X |
| Customize all standard text |
|
X |
X |
| Customize chat workflow & process |
|
X |
X |
| Chat utilization statistics |
|
X |
X |
| Service representative statistics |
|
X |
X |
| Fully integrated survey mgm't |
|
X |
X |
| Multi-representative priority routing |
|
|
X |
| Department routing |
|
|
X |
| Role based security |
|
|
X |
| Secure, encrypted SSL chats |
|
|
X |
| Shared pre-made messages |
|
|
X |
| Priority tiered routing |
|
|
X |
| Advanced chat queuing |
|
|
X |
